Product
Recover abandoned carts without adding staff.
Install the app, complete a quick onboarding, and our live agents handle the conversations.
Win back the sale, keep the customer.
Talk to us about how Keypost would work on your store.
- Reach shoppers who left items at checkout
- Live agents answer the specific question that stopped them
- Agents reply using your store’s information
What your shopper sees
A real text, from a real person.
Your shopper gets a normal text from your store, and they can write back like they would to anyone.
- It starts where they left off. The first text names what’s in their cart.
- An agent answers the question. Shipping, sizing or a code that won’t work.
- They finish the order. The purchase is matched to the conversation in your dashboard.
Delivered
Why text
Why a text from a person works
It reaches them quickly
A text arrives on the phone in their hand, while the cart is still on their mind.
People answer people
A shopper can ask anything and get a real reply, instead of another automated reminder.
The way back is one tap
The reply can include a link straight to the saved cart, with a discount if you allow it.
Benefits
Benefits of Keypost
Active tracking, fast response
Keypost follows each cart from created to checkout to order. When a shopper leaves, the checkout goes to an agent, by default about 30 minutes later.
Send window
Timed to their day
Texts wait out quiet hours in the shopper’s area, so messages arrive when people are awake to answer them.
Direct and personal
Shoppers hear from someone who can answer them. Depending on your settings, the agent can offer a code to help them finish.
Your store information
Answers based on your information
Agents answer from the details you give during onboarding, so replies are accurate and sound like your store.
Screens show our demo store with sample data.
Features
Built for real-time help
Real-time assistance
Shopper replies jump to the top of the queue with a response timer, so answers arrive during the buying decision.
Get to know your shoppers
Checkout Insights turns conversations into the top reasons people left, with evidence you can read.
An extension of your team
Agents work from your templates, tone, discount rules and knowledge base, and hand tricky issues to you.
Ready to start your free trial?
Bring back shoppers who almost bought, with help from our live agents.