Answers, and how to reach us.

Shoppers who enter a US or Canadian phone number at your checkout and leave without finishing. A notice at the phone field tells them you may text them about their order.

Live agents send every text, starting from templates you can review. You can turn on automatic reminders if you want them.

An order matched to a conversation by cart or phone number within your attribution window. The default window is 7 days, and you can see every matched order in your ledger.

They are opted out straight away and get one confirmation. Replying START opts them back in.

Texts wait out quiet hours, set by default to 8 pm to 9 am in the shopper’s area. Numbers must be in the US or Canada.

Yes. You choose which codes agents can see, set a maximum discount, and decide whether offers wait until a shopper asks a question.

We skip shoppers already on your marketing list by default, so nobody hears from two systems about one cart.

Not for texting yet. BigCommerce abandoned carts don’t include a phone number yet, so those stores can’t send. Talk to us if you’re on BigCommerce.

Cancel in the app at any time. Fees for orders recovered up to that date still apply.